Outraged by consultants response to account enquir

I phoned Lindi from customer complaints to assist with a buy out of my contract and investigation into data usage. My phone is predominantly connected to wifi yet data usage bills are being received. Lindi was unable to assist with the settlement of my contract as the systems are down. I asked her to then call me back when the systems are up again, she then advised that Autopage has a policy which refrains consultants from phoning clients back. I then asked to be put through to a Manager to assist. Lindi asked why that would be necessary as she already \assisted me". Again I asked for a Manger at which point Lindi cut the call. I find it hardto believe that a Corporate organisation has a policy to not call clients back. I also find it hard to believe that there are no Mangers we can connect. I demand my settlement and the voice recording as well as a investigation into the billing of my account. """