Our upgrade debacle

Autopage,<br> I am bringing the following debacle to your attention. We have been trying to upgrade my wife's phone but this simple task has turned into an absolute fiasco.<br> <br> On the 6th of march I concluded the upgrade. My main criteria when selecting a device was stock availability as we were on a borrowed phone and needed to return it. Stock was confirmed and delivery was scheduled.<br> <br> On expected delivery date nothing arrived. I phoned to ask why and was told that there is no stock. This is despite me getting confirmation in email of stock. So what on earth happened??<br> <br> Eventually we tracked down stock at the SandtonCity branch. I cancelled original upgrade, and started afresh at this branch<br> 12 March: Upgrade complete sim swap necessary, I was told this will be completed 24hrs later.<br> Nothing by COB friday, I phoned and was told to keep waiting. Gave it another 24 hrs.<br> Sunday morning I phoned and they confirmed an error and resubmitted. Told to wait 4 hrs.<br> Sunday afternoon phoned, told to wait 2 more hours<br> Sunday evening call centre confirmed that sim was ricad with the number mistyped by the agent, need to start again<br> Today still nothing. This is mad. My wife is without a phone now<br> <br>