Online query logged, no response

Good day,<br> On 10/02/2015 I logged a query via Autopage's on-line portal but have not yet had any response. I am currently on-hold through the call center, and I've been on-hold for 20 minutes.<br> <br> For the past +-6 months, my account increased from below R600.00 per month to over R1000.00 per month. I have queried this before (in Sept 2014) but I've had no response, only a credit note (which to me indicates that something is wrong with the billing).<br> <br> My current query is to obtain a settlement amount to cancel this contract prematurely, as I do not wish to remain a customer of Autopage.<br> <br> Could a consultant contact me at your earliest convenience?<br> <br> Thank you...