PN
Paula N

1 reviews | Active since Nov 2009

13 Jul 2015, 17:20

Ongoing Autopage ******* first complaint in May!

Two months ago Autopage has unilaterally removed the pre set limits on their accounts. This was with no consultation / communication with their customers. I use my data contract for my iPad, and usually when I have used my limit, Im unable to connect via 3G until the limits are set again each month. This past month, I had a query with my account, and called to investigate and was told my account was suspended for overuse at R 5000. I was horrified. There had been no communication about it at all.<br> <br> My Bill is usually R 700 per month, and this month it jumped to R 7 000. Apparently I used my usual limit and then used extra data and the cost was R 1 000 per Gig!!! A complete *******.<br> <br> I have emailed etc Autopage, and called their call centre, and they are totally unwilling / unable to help.<br> <br> Completely unaccepable<br> <br> When will I get my money back???<br> I cannot afford to pay for your incompetance and greed...

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Replies (1)
Autopage
Autopage's reply14 Jul 2015, 14:18
Official
Hello paula2,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage