One problem after another

Where does one begin, it is just one problem after the other. I upgraded in June and a week after receiving the device, I got an email stating that if you have upgraded before your previous contract ended, then you will be billed for two devices, the old and the new one. I contested this by calling the Nomsa that helped me with the upgrade as that was not the agreement we had. She gave me her email add so that I cud email the problem through. it took almost 3 months to get any feedback and till this day am waiting for the refund. No-one takes customers seriously and there is no sense of urgency what-so-ever. yet my account was being debited for 2 phones that whole time. <br> When you call in, it is either you get rude people that give you attitude or when you get someone that is polite, they tell you that they will investigate and call you back. That will be a long wait for that call-back.<br> The latest stunt is that they don't debit and they suspend your line. Whose fault is it that you have not debited for your premium and then call me and tell that I will be debited twice at the end of the month? <br> This is outrageous to say the least. I have never seen such ********** service EVER!