One Hours, 5 Different Dept and then cut off

Approximately one month ago I phoned in the ask that my package be change from a MTN200 to the MTN Sky, and was informed that I had to do a migration from one package to the other on the 17th on the 17th I phoned in was sent the form and given an email address to mail the form to, I did this and then phoned to confirm if they had received my form, which they confirmed they had and that the migration would be done. I received an email on Monday the 20th ask if I wanted the MTN Sky or the MTN Sky promotion. I then phoned in the ask what the difference was and that they do if promptly. Well, One hour 10 minutes later and \FIVE"different department they transferred be back to the first dept I started off with"