One hand does not know what the other is doing

I complaint a few months ago that we ported our number and that there is a refund due. We where then informed via this site that there is no refund due. on 14 and 15 December 2015 we received a sms on this number in question that the refund has been approved and on the second message that the refund will be credited to our AAPC account. 1. We do not have a AAPC account anymore , 2. How does one say there is a refund and the other says there isn't. Lets make it simple! What is the date the number was ported / released on the system ? When was the minutes for this number allocated ? ( Vodacom is on the 1st of every month).<br> <br> I expect a response from someone whom has looked into the matter and done a proper investigation to supply feedback in writing.