BH
Brandon H

1 reviews | Active since Mar 2009

16 Jul 2015, 07:39

Once again, Autopage drops the ball.

I am fed up with Autopage.<br> <br> I should have rather migrated to another company all together. <br> <br> I still have no resolution on the billing charges which have suddenly escalated with MTN, despite a separate Hellopeter complaint.<br> <br> This morning I note that my data and airtime has not been loaded as of yet. I call your HQ to find out what is going on, only to be told by Tsogo that my data and airtime is only loaded on the 17th. I argue and tell her that it is not the case to which I am told that there is no change, data and airtime is loaded on the 17th.<br> <br> I have smses showing that everything is loaded on the 16th. Why the change now? What is going on?<br> <br> I have been on the same hybrid contract for the last 6 odd years - if not longer. Everything has been loaded on the 16th historically and I have the smses to prove. Why the change now and why argue with me about it? <br> <br> Why do I have to be treated like this when I have been up to date with the payments on my account with Autopage for many, many years? <br> <br> Why do things change without notification?<br> <br> Why do I have to resort to such lengths?<br> <br> And then be put on hold for three minutes whilst I was for a supervisor?<br> <br> PATHETIC!

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Replies (1)
Autopage
Autopage's reply17 Jul 2015, 10:14
Official
Hello djrattex,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage