ON A TOP-UP PACKAGE AND BEING BILLED OVER & ABOVE

CELLPHONE BILL WAS DOUBLE THE TOP-UP CONTRACT AMOUNT IN DECEMBER. I CALLED THE CALL CENTRE AND WAS TOLD THAT I HAD SUBSCRIBED FOR SOME KIND OF SERVICE ON THE INTERNET. I HAD NOT DONE SO BUT I HAD TO DIAL A SEQUENCE ON MY PHONE TO GET IT REMOVED. THE LADY SAID SHE WOULD LOG A DISPUTE AND SOMEONE WILL COME BACK TO ME. NO ONE CALLED ME BACK. I DID WHAT I WAS TOLD TO DO BUT THE NEXT MONTH, MY BILL WAS IN EXCESS OF R4500.WHEN I CALLED AUTOPAGE, I BATTLED TO GET TO SPEAK TO SOMEONE WHO COULD EXPLAIN WHY THIS WAS HAPPENING AND WHAT I HAD TO DO TO MAKE IT STOP CHARGING ME. I HAVE A TOP UP 200 CONTRACT WITH 1G DATA FOR THE MONTH. IT IS NORMALLY LOADED ON THE 17TH OF EACH MONTH. ONCE THIS LIMIT IS REACHED, IT WOULD NORMALLY CUT -OFF AND I WOULD NEED TO PURCHASE MOBILE DATA OR AIRTIME. THE PERSON I SPOKE TO WAS PALESA ON 07 JAN 2016 AT 11H00 DISPUTE REF NO: 994344. I AM STILL AWAITING FOR AUTOPAGE TO COME BACK TO ME. THEY HAVE HOWEVER CLOSED MY QUERY THAT I LOGGED ON THEIR WEBSITE.