Office staff don't know what they're doinge

My accounts are paid via debit order. When the debs went off at the 1st there was not sufficient funds in my account so they Suspend my cell and internet lines. I paid via EFT both accounts on the 5th of Aug and send payment confirmations via Bank Fax and email. Since then my accounts was blocked and suspended every day upto today the 17th. Every day I phoned Autopage on ***and speak to a diffirent agent and explaining the situation and then they open my lines. The next day the same things happens. I spend over a R100 on phone calls to the call centre upto now. I am so gatvol for this Io can puke. Please Help