Nothing works here

Even though I've been a loyal customer for over 18 years, this will be the 3rd time in a year I have to escalate my complaint with this company. In the past I've been billed incorrectly twice and spent a large amount of airtime on hold with customer service. Today is the 2nd of the month, and even though I am on a debit order contract, I have no airtime or data. The Autopage website doesn't work and once again I have to call customer service. I have now been on hold with customer service for over 15 minutes just for someone to see what is going on. When I asked the agent if she could call me back so I don't end up spending more airtime she responded they are not allowed to call back. Now she has responded and said their system is offline so they can't solve anything and I must call back (even though my airtime for May is not in my account) in 2 hours' time. If anyone reads this, please NEVER get an account from Autopage, they don't give a damn about their customers and have continued to provide the WORST customer service I have ever seen. I cannot wait to get out of my contract, what a sham.