Nothing has been done in 2 weeks to cancel account

As the PA of Mr. Frank Unger, i have been acting on his behalf to cancel a contract that expired in 2014 already.<br> <br> After the cancellation letter I received written confirmation that prepaid will only be effective in Jan 2016. <br> I phone in and spoke to Olwethu who confirmed that this is an error and he logged a dispute to the cancellation department on 21st July (REF NUMBER 773605). He said I must phone back in a couple of days for confirmation. This morning I called to confirm and nothing new reflected on the system nor has the contract been switched to pay as you go. I was transferred to the cancellation department and have now held the line for 25 minutes. NO ONE EVER PICKS UP. Waste of time and money. <br> <br> The cellphone number for this contract is ***<br> <br> Can someone please get back to me on *** OR ***town<br> <br> Regards,<br> Ronelle Le Roux<br>