Not receiving my itemised Billing

I have just spent over an hour on the phone with Altech Autopages call centre and not one of the 3 consultants I spoke with could help me with my request.<br> <br> I have to constantly call Autopage to receive my statement and my itemized billing, which I am charged for monthly<br> Today is the 3 August, and when I called the customer centre they told me they could not send me my Itemized billing for 16 June to 17 July because their systems is not update.<br> Terrible service and no managers available to talk, the staff cannot tell me why I have to constantly call to receive my bill or why the system is not up to date.<br> Attitude of the staff is that they could not be bothered. <br> <br> I do not understand how you they can send me a Statement for what I owe and debit my account for that amount but can not send me my itemised (breakdown bill) of how they got to that amount.