GF
Gerhard F

1 reviews | Active since Mar 2015

25 Mar 2015, 17:50

Not receiving free minutes and data as in contract

So I upgraded my two contracts in January 2015<br> It was 2xS4 Mini with 100 anytime minutes and 100mb data for R299 each as stated in the November issue of the brochure that was an upgrade special for the month<br> <br> Guess what?<br> I am not getting my 100mb data on BOTH phones and the one phone gets 100 anytime minutes where the other gets R100 AIRTIME ONLY<br> <br> I wish I can display my frustration because this is actually a breach of contract by the provider,and I pay my accounts for the last 10+ years.I am a very loyal customer to you guys but get issues like this.<br> <br> So I have consulted with a local branch last month and was told that it was sorted out,but yet again,when the 16th came,nothing changed.R100 airtime on the one phone,100 minutes on the other<br> <br> This is unacceptable and I am paying uneven amounts which is also not the amount I signed for.<br> How many times do I have to phone to get this sorted?<br> <br> I have no need to lash out and say rude things about everyone involved,but I want and need this sorted so that I get what I pay and signed for

0
Replies (1)
Autopage
Autopage's reply26 Mar 2015, 12:42
Official
Hello Gerhardf891029,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage