Not helpful at all

I am very unhappy because i have not been getting any joy from your service agents since from Monday the 13th of April.I have made so many calls and talked to so many agents but no help has come forth. I need to do an airtime transfer your agents tells me that it has been done since Monday, i believe that that's what they see on their screens but i still get the same message on my phone when i try to transfer airtime:<br> \This service must be active before you can transfer airtime. Please call your Service Provider to activate