Not happy about the way I was treated

26 May 2015<br> <br> I am struggling with this matter since the 21st of April 2015. I received an invoice of R 5,468.61 of which R 671.43 was for my top up contract and R 4,125.60 for my open line data contract. I am disputing the charges for data as my average billing is R 702.46 for the last 20 years. The reason for my dispute is that I was in hospital for a week and then off sick for another 6 weeks which means that I hardly used my open line. I tried everything to try to get this case resolved and today I received a final notice while I was told that the matter is referred to the ***** department. Both my lines are disconnected for 5 weeks now, yet I received another account of R 1,349.01. I rely on my phone for business as I am a commission worker. I am begging for assistance now please. This is really urgent. I did not use the data that I was charged for. Up until today no one could also give me proof or details of this data usage.<br>