SM
Susan M
1 reviews | Active since Mar 2009
02 Mar 2015, 18:06
NOT DOING AS REQUESTED
Hubby and I went to Auto page on the 1st of February for our cell phone contract upgrades. I dealt with Bianca. I specifically asked her two or three times to ensure that my one contracts payment date be changed to the 1st of every month. She said it was done. Guess what' on the 25th the debit order went off putting me in overdraft and the payment was reversed. The bank changed me R115 for I insufficient funds. I'm so angry. Is it so difficult to make sure the request was processed. I demand a refund of R115 for Bianca's inability to check that my request was processed. This is bad customer service on her part.
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Autopage's replyOfficial
03 Mar 2015, 07:22Hello suzy,
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
Best regards,
Autopage's reply03 Mar 2015, 07:22
Official
Hello suzy,
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
Best regards,