KD
Keith D

1 reviews | Active since Oct 2009

09 Jul 2015, 14:28

NON SERVICE STILL AFTER 9 MONTHS & CALLS

I am still sitting with my upgrade done in September 2014, which does not have all of its services enabled.<br> Despite 5 visits to the branch and 8 calls to both the branch and the head office, I am at a point where I am just warning anyone I see, off of autopages services. There is no accountability for neither the head office nor the branch, I am still waiting for my previous response from autopage, who are so called investigating my previous logging of this call, still no response.<br> <br> How the hell cant they activate the services, ie smses etc or a dual sim and get it working in 9 months, ridiculous. My sons phone who is on my account as well, upgraded in November, we are in july and still he has NO data active on his account. <br> <br> The call center just passes the buck to the branch, the branch claims its active they will need to speak to head office, round and round we go with no resolution.<br> <br> In my honest opinion, DO NOT USE AUTOPAGE !!! Find another service provider, I have been with autopage for over 18 years and their service is just getting worse and worse daily.<br> <br> In Zim a sim card is active and working in 5 minutes, in SA it takes a day *** ?????

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Replies (1)
Autopage
Autopage's reply09 Jul 2015, 15:13
Official
Hello PeevedK,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage