NON PREFORMANCE BY AUTOPAGE - KIMBERLEY

I did a upgrade in June at Autopage Kimberley. I receive a package deal of 100 min, 200 sms & 300 mb data with my Sumsung 6 Edge. I told the sales lady that I want to ad on to my package a 1G data extra. She confirm to me that it is possible and will load the deal. I receive my phone and the 100 min was loaded. However no sms and data was received. My debit order with Autopage went off on the 25 June 2015 and full payment was received by Autopage. Still no data of sms received. My husband went to the Kimberley branch on 1 July 2015 enquire about what is wrong, the branch told them that they will log a query with head office and will the matter be resolved with in 24 hours. On 6 July 2015 my husband went back to the Kimberley branch to hear what is the delay. They informed him that head office have revert back to them that the branch must sort it out. Nobody of the branch phone me or my husband to sort out the loading of the data or sms. My husband said to the sales person at the branch that he must follow up again with head office and sort the matter out. I only received my 200 sms but still not data.