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ANNITA H

1 reviews | Active since Mar 2015

11 Mar 2015, 12:05

NON-EXISTENT SERVICE TO SPEAK OF

Autopage took over my account from Nashua Mobile. Beginning December I paid the amount due for November 2014 to Autopage in error. It was still supposed to be paid to Nashua. After tons of calls we were not able to get the money refunded and Nashua put their lawyers onto me. So I have paid the amount to Nashua now as well. To date and after at least 5 calls per month speaking to a different person every time, we cannot get Autopage to reflect the amount of R1,400.94 paid on 2 December on my account, so every month I get cut off as they insist that the amount is outstanding. I have cancelled the contract due to frustration, but because of the month's notice period am stuck with Autopage for longer than is good for my health!!! This level of incompetence is unacceptable...

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Replies (1)
Autopage
Autopage's reply11 Mar 2015, 14:37
Official
Hello ANNITA6006,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage