Non Existent Customer Service

I had a problem with my contract phone for which i am insured so i took it in to Autopage Jhb who said they could not do anything if i did not have the original delivery note when the phone was delivered. I did not so much to my disgust having paid insurance premiums all this time and not being able to claim. I then enquired telephonically with Autopage headoffice if i was due for an upgrade which it was. I spoke to Michael and he assured me that my new phone will be delivered within 2-5 days. This was on the 23 January 2015. After repeated calls to Autopage i have spoken to numerous people Tshepo, Brian, Trifina, Audrey and others and still have had no reponse as to when the handset would be delivered. I called in to cancel the upgrade on the 12 Feb 2015 and asked to speak to the manager Zaheer Vally, he could not be found after i held on for over 20 minutes. The lady promised he will call me back and i still wait for the call to be returned. No one can help me after repeated calls and no one can assist in me cancelling the upgrade so i can take my business somewhere else.