Non existent customer service

I have struggled with Autopage ever since my contract was moved over from Nashua. My latest issues is that their softlock service doesn't seem to work. Their reasoning was that it is not 100% accurate and it can only calculate the softlock after disconnection. Although not happy with that, if the softlock goes over by a small amount, i could deal with that. What has transpired though is that the R400 softlock only kicked in at R1012.96, where my current bill stands. After many attempts to clear this up with their incredibly rude staff, I finally got hold of a helpful person 'Potlako' who registered a billing dispute 970201. After calling in today 17/12 and having been cut off twice, once by Tebogo, I spoke to Jade who informed me that the softlock service was stopped in August. I was definitely not informed of this. When she tried to look for the notification the call dropped / she hung up. <br> <br> This is too much to deal with now. Why did the lock kick in at R1012.96 if the service doesn't exist, and why was I not informed that the service was discontinued.