Non-existent customer service

I have been a client for over 2 years & have 2 contracts. These were upgraded in August, the 1st only upgraded in terms of the data & the 2nd, including a new device. The new device requires a nano-sim instead of a micro-sim, which I purchased at the outlet. I was told to phone the call centre to initiate the sim swap, which I did, only later to find out they did the sim swap on the 1st contract. This device takes a normal size sim card. Now you can see what a mess this became...<br> <br> I phoned the call centre & was told the only way to fix it is to go back to the outlet and do 2 additional sim swaps & I would need to pay R140 for each, which Autopage would then reimburse me for on my next bill as this was their mistake.<br> <br> Needless to say, the next bill came and R280 had not been credited to me. After a month of trying to get through to the call centre telephonically & via email, I eventually got through & was informed that this had not been actioned, but they would add the dispute to my profile & it would be resolved in 14 days. This was on the 22nd of September. When I queried again recently, the dispute has now disappeared for the 2nd time.<br> <br> Autopage I want my money back