No wonder Altron wants to sell off Autopage

After paying my subscription and accounts diligently since 1995 I noticed discrepancies on my bill. I logged it 4 times, every time getting a response that it was sorted. When I called this morning I was told \ madam your data and sms bundles are activated with effect from 17 may 2015. I have been paying for these bundles since my upgrade in Sept 2014 but have been charged out of bundle rates. When I queried the refund