No warning...no apology

On 16 May, my phone was suspended. My wife's wasn't and we are on the same contract!<br> I had to go to the Altech outlet in Hillcrest as their internet link is linked (presumably) to a number that hasn't been suspended. Vanessa at Hillcrest was outstanding and did everything she could and agreed that there was no reason for the suspension. BUT she could do nothing as it was Sunday and the accounts dept was closed. <br> First thing Monday she sorted the problem as far as she could but it took well over an hour for the service to resume.<br> I realise mistakes can happen but:<br> There was no warning, nor an apology subsequently just a form note saying complaint closed. For one who pays by debit order, relies on my phone for business and security, this really is unacceptable.