No statements for the past 3 months

Dear Autopage, for the last 3 months + I did not recieve any statements on both of my contracts. <br> I did email your customer service department requesting a statement 2,3 months back, but I didn't even receive a response back.<br> I receive all of my other mail and nothing have changed.<br> Lastly, if it's possible, there's an amount of R120 on my contract that I see is expiring in July next month. <br> Is it possible to please change it to non expiring.<br> Hope to hear from you soon.