No service seems the culture at Autopage

I refer to my complaint on the 12th of October of which not even an email was received...not surprising. As Autopage is not interested in attending to my queries, I phoned call center agent Olwephu on the 02.11.2015 (***) to request a settlement to buy myself out of my contract. I requested that this be sent via email, which again was never received. I visited the Greenstone branch on Friday the 6th to see if I could get some assistance there. The assistant could view my requested but could not assist.