FK
Flip K

1 reviews | Active since May 2015

21 May 2015, 21:17

No service on new contract.

On 11 April 2015 I went into the Altech Autopage Store at Springs Gate Shopping Centre to renew my contract, I was told that my current contract is no longer available and that I have to switch to another contract. I choose uChoose Smart S with Vodacom, as I am a Vodacom customer for over 20 years. I did not take a new device only the contract. <br> On 1 May 2015 my phone was just dead, switched off, no air time, no data I was totally cut off. I phoned Autopage on 4 May 2015 who told me they will look into the matter.<br> On 12 May 2015 I enquire again as to what the problem was and that I want to cancel the contract as I was not getting any service and was not prepared to pay for something I don't have. I was told to phone Augopage Head Office as the branch cannot cancel the contract. I spoke to a Banele who advised that if I cancel the contract they will charge me a settlement payment for the remainder of the contract which amounts to 24 months and referred me back to the branch. Needless to say an argument ensued. I phone the branch again and was told to buy airtime and data for the time being.<br> On 15 May 2015 I went into the branch and demand that this matter be resolved. The a

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Replies (1)
Autopage
Autopage's reply22 May 2015, 16:25
Official
Hello Dolomiet,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage