NO SERVICE, NO FEEDBACK!!!!

I have logged 4 complaints with regards to my data contract. According to my August statement I used over 3 mb of data. This is impossible!!! I can barely connect on the internet let alone do any google searches. Every time I log a complaint using the online complaint form I get a response form the IT service desk informing me that my service request has now been closed. What infuriates me more is the fact that I am now stuck with two useless contracts with Autopage due to a 24 month contract. I will not pay for a \service"that I do not get!!!! """