SS
Sanjay S
1 reviews | Active since Mar 2011
26 Mar 2015, 22:43
No Service, Incorrect charging and Billing
The services from Cell C and Altech Autopage since taking over Nashua Moble subscribers is pathetic.<br> Firstly my data usage was overcharged without any explanation.<br> The Altech call centre is useless having to wait up to 20 minutes at a time and eventually put through to people who cannot access systems have no idea of the billing process.<br> Nashua did a much better job in dealing with queries.<br> <br> Altech then over debited my account without prior notification - and no one seems to know what their own process is to get it reversed.<br> <br> Biggest mistake dealing with Cell C and Altech Autopage - better to go direct to MTN - who know what they're doing and are accountable.
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Replies (1)Autopage's replyOfficial
27 Mar 2015, 15:20Hello ssd320,
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
Autopage's reply27 Mar 2015, 15:20
Official
Hello ssd320,
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
