LV
Liezel V

1 reviews | Active since Dec 2012

24 Mar 2015, 19:04

NO SERVICE FROM STORE OR HEAD OFFICE

After numerous calls to cancel a contract with Altech Autopage due to end by the 12-13 April 2015 - the calls were dropped.<br> I tried phoning the local George Office for assistance to migrate the contract to Prepaid, to no avail.<br> The George office conveniently informed myself that they cannot process terminations or migrations to prepaid only sign new deals and migrate to other networks - thus indirectly not being able to provide a service.<br> <br> I asked for assistance to request the migration directly between the office and head office, and once again was shot down.<br> <br> If Altech Autopage doesn't respond to this request to migrate the contract to Prepaid, as per attempts on 24 March 2015 - Autopage will be held liable for the cost of the contract for every day that the contract is not cancelled.<br> I'm well within the 30 days notice period, and should this request not be honored, this will be taken further.<br>

0
Replies (1)
Autopage
Autopage's reply25 Mar 2015, 12:09
Official
Hello thatliezel,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage