No service and misinformation

I app**** for a new contract at Autopage Menlyn branch on Saterday 8 August 2015. Although the process was long I was happy to have been helped with a new contract and leaving the store after about 1 and a half hours assured that all was in place and that my contract will by active in 2 to 24 hours.<br> <br> Today 11 August, my service is still not working. My number still on prepaid and the simswop to my new phone still not active. After 4 follow ups from early this morning (10:00 was my first enquiry) to both the store personnel and the customer care line. I am left with no progress and no explanation as to why the contract is still not active. Promises were made that I will be called back, but no calls from no one. And now because it is 17:00, apparently there is nobody to help me as it is after office hours and nobody is available to help.<br> <br> Appalling service to a new customer. I feel so unwelcome at Autopage.<br>