No response to quiries!!

Auto page took over my account from Nashua in December 2014.and promptly started billing me for EIGHT accounts which did not belong to me. I raised this by e mail on 03/12/2014 and 11/12/2014, both being acknowledged by their automated response. I called them again on 13/02/2015 and got a reference. on 20/02/2015 they debited my acc with all the invoice charges!!! I visited head office on 25/02/2015 and explained the whole saga to a consultant, who gave me another reference no and a promise for a refund. This was NOT done, but taking their track record into account, I had reversed the debit orders. on 09/03/2015 I got an SMS demanding payment of the full, but WRONG, amount, otherwise my service would be suspended! I have now been holding on the phone for 30 minutes, trying to speak to a consultant, but no answer yet!!