No Response to Query

Had a call from Autopage Head Office after my contract period of 24 months had expired. Consultant told me that my subs will be reduced as I was still using my old handset. I mentioned to him that I will be visiting one of their branches shortly to upgrade, but he nevertheless went ahead and did the change to my subs. But he failed to inform me that this change is actually an upgrade, without a new handset, and that I will be stuck with it for another 24 months! I found this out only when I visited an Autopage branch to upgrade. I was told at this branch that I cannot upgrade until October 2016. I sent an email to Autopage on the 09 April 2015, requesting them to check the recording of the conversation which took place to verify what was discussed with their consultant. Sent a second email on 07 May 2015 requesting for a response. As of today, after more than three and a half months I am still waiting. I am extremely disappointed at the complete disregard of my query.