No response to multiple queries/complaints!!!

I have been trying to port my number externally from Altech to Vodacom (via the iStore) for more than a month. When I ask Altech to explain why my port is being rejected they tell me the same information over and over again and this is the information that I am using in the port application. I have tried calling the call centre, going into Altech branches and sending queries on the Altech website. I have posted a complaint on Hello Peter. I have asked to speak to a supervisor through the call centre and was told I would be contacted by one. I have heard nothing. I asked to be contacted by a supervisor using their website query page and received a response that my query was closed without hearing from a supervisor. How can a query be closed without any resolution attempted??? According to ICASA in order to lay a formal complaint about a company one must first try to resolve one's problem by speaking to a supervisor/manager. However, I am unable to get hold of such a person at Altech. I will be contacting ICASA shortly. I have run out of patience in dealing with this unprofessional, uncaring, unhelpful \service provider". What \""service\"" do they provide? None at all!!!"""