No response on query

After having monies deducted from my bank account on 15 May 2015 for a contract that has been cancelled and paid up for a year now, after logging a complaint and being told I will be contacted by Autopage - ofcourse no one bothered to phone me. After 18 days, countless phone calls, emails and queries logged. After countless promises to call back with information of why a debit order was taken from my account when I do not have an active debit order, after also being told that I owe 'CURRENT' billing of over R3000 on an inactive account but cannot tell me how this happened, I am still...still..waiting for someone to tell me what is going on. Still waiting for an explanation, still waiting for emails to be answered. Apparently even visiting a branch for assistance does no good at all because they don't get back to me either. My previous complaint was 'closed' by Autopage when they hadn't even contacted me. I bet if it was your personal money you would THEN do something about this.