no response / no feedback NOTHING

Last year June/ july August I reported that I do not receive calls from land lines. This report was since closed without autopage contacting me? On the 22 April 2015 I logged another request with autopage that they must please look into my porting /routing table problem. A reference number was given and I was told the turn around time is 2 - 3 days. I phoned after three days and was told my query was not prioritised? I suppose this is done with all queries - hence the customer satisfaction levels. After my call my query was prioritised and I was told autopage work on weekends which would mean my query would be sorted out after 2-3 days. Today on the 4th May, 13 days later, I still have not had any feedback / correspondence / resolution to my problem. <br> Why is it so difficult to keep your CLIENTS happy? Autopage do not even have the decency to phone their respective clients and to find out if they are happy with the solution provided?