NO RESPONSE AFTER UPGRADE WAS DECLINED

AFTER MY UPGRADE WAS DUE, I CALLED TO DO ALL THE RELEVANT AND WAS HELPFULLY ASSISTED BY AGENT. HE SAID MY PACKAGE WAS TO ARRIVE NO LATER THAN THE NEXT FRIDAY. SO I JUST FOLLOWED MY INSTINCT REGARDING MY PREVIOUS EXPERIENCE WITH HOLD UPS FROM AUTOPAGE, TO FIND OUT ABOUT THE DELIVERY. ONLY TO FIND OUT THAT MY ORDER WAS NEVER DISPATCHED BECAUSE THE UPGRADE HAS BEEN DECLINED. THE WEEKS FOLLOWED I SPENT MORE THAN R200 AIRTIME CALLING AND FOLLOWING UP TO WHAT THE PROBLEM IS AND ALWAYS SITTING ON HOLD FOR 20- 38 MINS ONLY TO HAVE THE LINE CUT. I ONLY ONCE GOT TO SPEAK TO AN AGENT, NAMED GEORGE, WHICH SOUNDED PROMISING BUT STIL ALMOST 2WEEKS LATER, I HAVENT HEARD FROM HIM EITHER!<br> I WAS TOLD THAT MY DEBIT ORDERS DIDNT GO THROUGH BUT THIS WAS CORRECTED WITH ACCOUNTS DEPARTMENT THAT DIDNT EVER CHANGE TO MY NEW BANK DETAILS AND THEM CONFIRMING THAT MY ACCOUNT WAS NEVER IN AREARS. BECAUSE AUTOPAGE NEVER UPDATED MY NEW BANK DETAILS, I DID MANAGE TO DO EFT PAYMENTS WAY BEFORE DUE DATE TO AVOID DISCONNECTION OR ANY PROBLEMS OF THE KIND.<br> HOPING TO GET SOME RESPONSE AS I AM WILLING TO CANCEL MY CONTRACT WHICH I HAVE SHARED WITH THEM FOR MANY MANY YEARS!