NO RESPONSE

I have been a customer of Autopage since 1998, I have never claimed from insurance and find there insurance policy / department absolutely unprofessional and rude. Autopage Cresta should of advised me that I needed to increase my insurance policy when I took out the new contract in 2013 for the Samsung <br> Note 3, I only discovered recently that my insurance is only worth R5000,but the phone is worth a lot more. <br> Secondly, in November my Samsung Note 3's screen cracked, knowing that Samsung offers two free screen replacements, I took it into Samsung to get the screen replaced. Unbeknown to me, the motherboard was faulty and because it was still under warranty, Samsung said they would replace the motherboard, however I would need to pay for the screen.I called Autopage insurance and being a first time claimer, I didn't know that the phone was supposed to go to Autopage and not Samsung. I collected my phone from Samsung and took it into their Cresta branch on the 16th November 2015.One week before Christmas,they gave me my phone still broken,advising with no reason that \insurance declined to fix it"when I asked for a reason"