no response

I tried upgrading with Autopage last week Friday. I asked for a gold Edge S6, the call centre operator said it was not a problem there is stock, when the phone arrived on Monday, it was not the gold coloured phone. I asked them to collect the phone and I will wait for a gold coloured S6 edge. Well, I have called Autopage a couple of times, and have been told Zahir is working on my account and sourcing a gold S6 edge for me. Everytime, I was promised that he will call me back but still not a single call up to now. At this stage, I wish I can go straight to Vodacom, but unfortunately Autopage has said they will retain my prepaid number for 3 months before I can port the number to another network, and I have no cell c reception where I work....really disappointed in Autopage...really have to ask the question...should I accept this bad service or move while I can..