1 reviews | Active since Jul 2015
No Response
Hi,<br> <br> I upgraded my contract in March and to do so I had to port from Vodacom to Cell C and pay out the rest of my Vodacom contract which I had done. I was informed that I was done with the old contract etc. My new contract is a cell c infinity select and according to the sales person and cell c, I have unlimited calling to all local networks including Telkom and Neotel. This being the case, I still get a usage charge every month, while I should not be paying for calls. I also still get charged a device fee for a phone which I took out two years ago but I paid off the contract in March when I upgraded my contract. My new contract is a sim only contract so there should be no device fee. I went to Autopage at Nicolway and logged a complaint in May but got no response, two days ago I called autopage and logged a call but still no response, I also logged a call with Autopage online and still no response. I'm regretting staying with Autopage.
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
Best regards,
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
Best regards,
