No respnse on queries to service desk

I have submitted a few queries to the Autopage service e-mail as well as phoned the service desk a few times in the last week to do a sim-swop for one of our company phones. I keep on getting reply's back via e-mail that it will be done and when I phone they also promise me it will be done straight away but no luck. All the other service providers I phone respond very quickly when doing sim-swops but Altech Autopage can't seem to do anything.<br> Task numbers: 931040, 931005, 930954, 930910, 929479 etc.<br> The user can't use his new phone as Autopage can't do a sim-swop