No replacement handsets

Let me start off with saying I've been a loyal autopage customer for 15 years with 4 contracts. My 2 handsets were ****** from my residence during a house break in / ******* .<br> I went to autopage head office on tuesday to do a claim for the ****** handsets with a company letter head , id , and an affidavit with a case number and I was refused replacement headsets because they had to escalate the matter as my claim was late and they had to check usage etc and i have to wait a week.<br> <br> Tell me Autopage at the end of the month when my bill is due , do you check usage before suspending lines ? No you don't - I pay monthly for device insurance so in an event where i need a replacement handset due to loss theft etc i expect it with no questions asked not for you to tell me that my sim was not used in the device or that my claim is late.<br> <br> i would appreciate if someone could resolve my problem soonest and if it is not resolved I will contact the insurance ombudsman and take this further and if i am stiill not satisfied with the outcome I will request that my 4 contracts be cancelled with immediate effect.. <br> <br>