No refund done!

After my previous Hello Peter report of PATHETIC SERVICE!!! Siphiso phoned me to advise that a refund would be done for the amount of more than R500 that was deducted after my account with Autopage had already been terminated. Siphiso phoned on 12/02/2015 to advise that refund would be processed by the billing/accounts dept. I asked on what date the refund would be done. He said it would be refunded the following Tuesday (17/02/2015) but the money has still not been refunded as at 23/02/2015! Please sort this out and refund the money!