no refund after 5 months,no feedback,but bills

I logged a complaint about the company 2 weeks ago and a week later on the 27 march I was called by a guy called Marko who assured me they are looking into my issues and will investigate to give feedback by latest Wednesday 01/04/2015 , until today I have not get a response from auto page instead they are debiting my account , I did mention that I want my refund and that contract had expired I wish not to renew it but want it cancelled ASAP.<br> Please I want my refund and cancel the contract which is over the 24 months agreed terms, I want nothing the to do with Autopage.