MC
Michelle C

1 reviews | Active since Jul 2011

18 Feb 2015, 20:59

No one seems to know what they doing

List of issues<br> - upgrade processed without approval.<br> - requested account to be fixed, 2 months later still not resolved and need to wait 2 months for supposed refund, though statements don't reflect these credits.<br> - many calls made, not returned.<br> - promises made by Thabo to return calls so things can get resolved, STILL WAITING <br> - though contract charge was reverted back to original, still being charged for upgrade phone which was not requested, no new phone in my possession<br> - since these changes on my contract, sms function not working for a few weeks<br> - 3 attempts at phoning Autopage, 30+ minutes and 3 completely different solutions offered and still not working. I had specifically followed their 3 different variations of solutions and still no positive result.<br> - had enough of this BS, no solution and seems nobody know's what they are doing<br> - particular mention of total lack of customer support and broken promises to return calls, thankfully I was not holding my breath. Thanks to Thabo Centurion branch, it confirms my mistrust and hate of Autopage. I shall continue to slate the brand as much as I can to friends, family as well as business clients.<br> Very dissatisfied client

0
Replies (1)
Autopage
Autopage's reply19 Feb 2015, 13:00
Official
Hello michelle.chit,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage Cellular