YS
Yvette S

1 reviews | Active since Jun 2015

04 Jun 2015, 10:28

No mention of extra charges for upgrade

I'm very disappointed to be told I can upgrade early only to realise 3 months later I have charged a double \device fee"of R 220 for this \""service\"" I had to wait out the full 24 months before the contract kicks in anyway so why is this being charged!<br> I was never told about this extra charge or I would never have done the transaction. I have been with Autopage for many many years and now i'm wondering how many other things I wasn't warner about. I refuse to pay this fee which I was not told about."""

0
Replies (1)
Autopage
Autopage's reply04 Jun 2015, 16:05
Official
Hello yvettesmith,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage Cellular