No logic in response

Ive filed a complaint on the Customer service link on the Autopage site, pertaining to the fact that our 4G/3G reception was replaced by Edge over the past 6 months. They then reply, Case Closed.... I then asked: My reference refer: <br> *** (please attached): I cant see how my case can be closed if I did not reply to the request yet. Autopage's response: Dear Valued Customer Your service request with reference number *** has now been closed. <br> <br> What has been closed???? Your willingness to respond with some sort of reason and or solution?? The network coverage map from Vodacom indicate 3G reception in my direct area, if its not offered anymore, end of contract. Awaiting non automated speedy response.