No Itimized Billing on Smart XL Top-up product,

I have been advised by the Brooklyn Branch to migrate to a Smart XL package with Top-Up because I need at least 400minutes and 3 Gig to 4 Gig of data per month, and the costs if I run over my 1Gig data per month was really high. The package that they have recommended is the smart XL top-up with an additional 1Gig of data per month. My first request was that I NEED itemized billing because it is a business account and I need to know who was called even if it is a zero balance behind this call. This was supp**** in July, August but after this I was told that it can not be done on a top up product. I am being charged R24 per month for itemized billing that can not be provided.<br> <br> It has been 3 months with numerous calls and going into the shops and still no further advise or answer, and I have now been told that I can migrate to another package but there will be a migration cost for my pocket due to their mistake, and their incorrect advice. How does this work, they cant provide the service, that they are charging, give the incorrect advice and STILL I have to pay them to correct their mistake - I Will not pay this and I need the correct package