No investigation feedback

There was somebody who opened a contract using my details in December 2014, I did call Autopage & they said they will do some investigations, in February they were still busy with investigations because I called Terry to enquire about my money that was still being deducted on my bank account. Even today nobody has given me any feedback about the investigation. I called on the 17th April & the guy I spoke with said the contract has been cancelled but now I do not have any proof that it was cancelled, I also need a letter to provide SAFPS that I have been a victim of ***** but nobody is assisting me. On the 20th April I spoke with Poppie and she promised to call me back because she was offline but she didnt call me. May I please be assisted.